Technology Integration
Client Results
Client Challenge
A municipal government’s enterprise 311 service delivery system was beleaguered by poor service delivery, low customer satisfaction, and a bad reputation due to its outdated 311 software, its poor service delivery from agencies, and an overall culture of siloed, inefficient service.
LMS Service To Client
Lisa Morgan Solutions partnered with the client as a member of its implementation team to establish an Enterprise 311 system that entailed replacing legacy 311 systems with modernized software, partnering with agencies to document and streamline business processes, and integrate and unify government wide behaviors to effectively contribute to the 311 operation.
Client Results
Within two years, customer satisfaction with the new technology and on-time agency service delivery exceeded 85%. These outcomes were achieved without increasing staff or budget. LMS helped sustain results by establishing a Quality Assurance operation that maintained high service delivery performance, high customer satisfaction, and up-to-date knowledge management and government operations.
Client Challenge
Business licensing processes across multiple agencies in a major municipality were cumbersome, leading to compliance errors and inefficiencies for businesses owners and entrepreneurs.
LMS Service To Client
LMS developed a one-stop online portal, consolidating 20+ agency systems into a single, seamless platform. Entrepreneurs gained access to a tailored user experience, including a checklist for licensing requirements and a personalized dashboard.
Client Results
Entrepreneurs experienced faster licensing processes, leading to improved compliance with renewal timelines and permitting regulations.
