Our Leadership Team
Lisa Morgan
Lisa Morgan is a trusted advisor to senior leaders across government, nonprofit, and private sector organizations—known for helping complex organizations deliver service that works. She partners with executives to untangle systemic barriers, align leadership and operations, and build lasting cultures of accountability and customer service.
As Founder and Principal of Lisa Morgan Solutions, Lisa brings more than two decades of experience leading transformation in high-stakes environments where service is essential, visibility is low, and misalignment holds teams back. Her expertise spans 311 systems, internal service redesigns (HR, IT, finance), contact centers, multi-agency coordination, and enterprise-wide quality assurance. She is especially skilled at translating strategy into implementation—turning enterprise-wide initiatives into real, measurable improvements with an eye toward simplicity, sustainability, and cost-effectiveness.
Lisa has led transformation initiatives for global firms such as Microsoft, GSK, Uber, U.S. Bank, and Johnson & Johnson, as well as mission-driven governments including the District of Columbia, Prince George’s County (MD), and federal agencies like the Department of Homeland Security. Across all sectors, her strength lies in activating leadership, aligning policy and process, and embedding performance systems that drive results.
Before founding her firm, Lisa was a management consultant with KPMG, where she gained deep experience in performance analysis, organizational problem-solving, and strategic planning across a wide variety of industries. This early exposure to diverse clients and complex systems laid the foundation for her systems-oriented approach and her ability to work effectively across sectors and organizational levels.
She later served as a senior executive leading enterprise change from the inside—experience that grounds her consulting work in empathy, pragmatism, and credibility. Lisa is known for building trust across functions and levels, from frontline staff to C-suite leaders, and for guiding organizations through high-stakes transformation with clarity and confidence.
Lisa holds a Master of Public Administration from American University with a concentration in Organizational Development and a BA in Political Science from Howard University. She earned a graduate certificate in Information and Telecommunication Systems from Johns Hopkins Carey School of Business and is a certified Leadership Coach through Georgetown’s Institute for Transformational Leadership. She is also certified in Lean Six Sigma, as well as a broad range of individual, team, and organizational assessments including Hogan, MBTI, Workplace Big 5, FIRO-B, and multiple 360° tools.
Doug Smith
Doug Smith helps organizations bridge the gap between service goals and measurable performance—connecting strategy, data, and technology to deliver results that matter to customers, employees, and stakeholders alike.
Doug brings deep expertise in helping mission-driven organizations and government agencies modernize legacy processes, improve customer experience, and activate data for accountability and operational improvement. His recent work focuses on transforming paper-based, in-person service workflows into streamlined online applications—reducing turnaround times, lowering staff workload, and enabling customers to complete transactions remotely with digital documentation.
Doug has led strategic planning and performance management efforts at both the federal and local levels, including a pivotal initiative in the District of Columbia that integrated citizen feedback, agency data, and stakeholder engagement to guide the city’s return to local autonomy from federal oversight. He has designed mission-critical performance reporting systems, supported agile modernization programs, and built data strategies that strengthen decision-making and frontline execution.
His areas of expertise include change management, process reengineering, and the integration of customer service metrics into organizational performance frameworks.
Doug holds a Master’s in Public and Private Management (MPPM) from the Yale School of Management and a BA in English and History from the University of Virginia. He maintains active fluency in modern data tools and programming languages including SQL, R, Python, and JavaScript—ensuring he can operate seamlessly across both policy and technology domains.
